Privacy Policy

Our clients privacy is important to us therefore in order to safe guard your information and comply with GDPR regulations we have updated our privacy policy. This privacy policy sets out how DN Robinson Limited uses and protects any information that you given us.
DN Robinson Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
DN Robinson Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.05.2018.

This policy covers:
• The information we collect
• How we use & store personal information
• Legal basis for processing personal data
• When do we share your data
• How do we store your data
• How long do we keep personal data
• Your rights in relation to personal data

This policy refers to information shared to us via our website, e-mail, phone, via a third-party distributor or in person.

What information do we collect?

The personal information we collect might include your names addresses, telephone number, email address, your Unique Tax Reference (UTR) number, your National Insurance number, bank account details and website information. We collect data when a client calls, emails and uses our website contact enquiry form.

How do we use personal information?

We process the data collated for purposes such as:
• Communicating with clients
• Understand your needs and how they may be met
• Maintain our records in accordance with applicable legal and regulatory obligations
• To provide advice or guidance about our products and services
• Providing goods and services, and processing financial statements
• Prevent and detect crime, fraud or corruption
• Delivering marketing and events communication
• Internal research and development purposes Please note this list is not exhaustive.

What legal basis do we have for processing your personal data?


• Contract – invoicing, delivery details etc.
• Legitimate interests – enquiry response, communication of offer or information relevant & of interest
• Compliance with legal obligations – auditing, prevention of fraud

Who do we share your personal information with?

We may share your personal information with these organisations:
• HM Revenue & Customs, regulators and other authorities
• Any party linked with you or your business’s product or service
• Organisations that introduce you to us
• Companies that we introduce you to
• Companies you ask us to share your data with.

Where do we store and process personal data?

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but within the European Economic Area (EEA). We take security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

How do we secure personal data?


• We perform protected backups of information stored on computer and have a secure cloud based e-mail system to ensure data security & provide business continuity and disaster recovery
• Information is kept on secure computers, and if hard copies are necessary, locked storage
• We train staff on data security.

How long do we keep your personal data for?

We will retain data for no longer than reasonably necessary.

Once no longer required data is disposed of by removing contact details from our online and hardcopy records by deletion & shredding. Your rights in relation to personal data

Under the GDPR, you have rights in respect of:
• Access to personal information
• Correction and deletion
• Withdrawal of consent (if processing data on condition of consent)
• Data portability
• Restriction of processing and objection If you would like access to your information you can request this by contacting us as indicated under ‘How to contact us’ below. We may contact you to ascertain identity & security of the information to be forwarded. If you feel your information is incorrect please contact us and we will update & confirm. If you would like to have your information removed please also contact us. We may be required to keep certain information by law.

How to contact us?

You can get in touch with any questions or concerns about our privacy practices or your personal information by writing to us at this address:

DN Robinson Limited
17 Grays Hill
Bangor
Co. Down
BT20 3BB
Complaints
Please let us know if you are unhappy with how we have used your personal information by writing to us at the above address. You also have the right to complain to the Information Commissioner’s Office. Details on how to report a concern can be found on their website.

Company details – Company registered in Northern Ireland. Company number NI050566
Registered office address – 17 Grays Hill, Bangor, Co Down, BT20 3BB.